Notice for end users

Amvio is an AI assistant that companies add to their products to help their users. When you talk to it, you are talking to software, not a person. It is provided by Amvio on behalf of the company whose product you are using. That company decides how your information is used.

Before the assistant asks for your microphone, it shows you a short notice, in your browser's language where one is available, saying whether the conversation is recorded and how long recordings are kept, with a link to the company's privacy notice. You can continue with voice or type instead. If the conversation is recorded, a “Recording” indicator stays at the top of the page, and the company whose product you are using can play the recording back.

You can decline microphone access and type instead. Typed conversations are not recorded, but the text is kept.

The assistant sees your screen only if the company allows screen sharing on the page you are on and you choose to share it using your browser's screen-sharing prompt. While you share, it receives images of your screen, and if your microphone is on, a video of what you share is recorded with the conversation. The indicator at the top of the page shows when your screen is being shared, and its stop button ends sharing straight away; you can carry on talking. If you do not share, it receives only the address of the page you are on.

A transcript of the conversation, any recording, and a summary are stored and made available to the company whose product you are using. Recordings are deleted automatically after the period the company has chosen, at most 60 days. Transcripts and summaries are kept until that company deletes them or asks us to.

The assistant may also note which parts of the product you found difficult and how the conversation went. This helps the company improve its product and support.

The assistant knows who you are only if the company tells it. Unless the company turns this off, it keeps a random identifier in your browser so it can recognise you if you return to the same product, along with your first name if you share it.

Your voice, typed messages and any shared screen are processed by Google, which provides the AI models behind the assistant. All service providers are listed on our sub-processor page.

Your conversation is not sold, used for advertising, used to train AI models, or shared with other companies that use Amvio.

Depending on where you live, you may have the right to access, correct or delete your information, or to object to how it is used. Please contact the company whose product you were using, as they control your information. If you cannot reach them, write to hello@amvio.ai and we will pass your request on.

More detail is in our Privacy Policy.

1 You may link to this notice from your product, your privacy policy, or a notice shown before a session begins.

2 Linking to it does not replace your own obligations as controller. Your privacy notice should explain that you use Amvio and that sessions are recorded, and you must obtain any consent required before a session begins.